Market Intent, Inc. Terms of Service

1. Acceptance of Terms

These Terms of Service (the “Terms”) constitute a legally binding agreement between you (“you,” “your,” or “User”) and Market Intent, Inc., a Delaware corporation (“Market Intent,” “we,” “us,” or “our”), governing your access to and use of the Market Intent platform, including marketintent.ai, data.marketintent.ai, and related subdomains, applications, interfaces, content, and services (collectively, the “Service”).

By creating an account, subscribing to a plan, purchasing credits, accessing the Service, or otherwise using any part of the Service, you acknowledge that you have read, understand, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated into these Terms by reference.

If you are accessing or using the Service on behalf of a company, employer, or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms, and in that case “you” and “your” will refer to both you and that entity.

If you do not agree to these Terms, you must not access or use the Service.

2. Definitions

For purposes of these Terms, the following definitions apply:

• “Account” means a registered user account used to access the Service.
• “Customer Data” means contact lists, files, imports, uploads, notes, prompts, or other data submitted by or on behalf of a user to the Service.
• “Enriched Data” means business information, company profiles, decision-maker information, public signals, or other outputs generated, organized, or delivered through the Service.
• “AI Features” means AI-powered functionality including assistants, summaries, recommendations, chat tools, and similar automated features made available through the Service.
• “Credits” means usage units that may be consumed for enrichment, searches, signals, exports, or other designated Service functions.
• “Order Form” means any ordering page, checkout flow, invoice, subscription screen, or enterprise agreement specifying commercial terms for your access to the Service.

Capitalized terms not defined in this Section have the meanings otherwise assigned to them in these Terms.

3. Description of the Service

Market Intent is a business-to-business (B2B) sales intelligence and workflow platform. The Service is designed to help users identify companies, enrich business contact information, surface public business signals, organize team workflows, and use AI-assisted features to support outreach and sales operations.

Depending on the plan, account role, and feature availability, the Service may include:

• company profile enrichment and public-business data aggregation;
• contact-list import, matching, and analysis;
• decision-maker identification and business email discovery;
• signal intelligence, including public records, news, hiring signals, and related indicators;
• Intelligent Connections or similar warm-introduction matching functionality;
• AI assistants, summaries, recommendations, and workflow tools;
• team management, assignment, and transfer workflows;
• CSV exports, integrations, APIs, and related data-access functionality.

We may modify, improve, suspend, or discontinue features of the Service from time to time, including adding or removing features, without liability, provided that such changes do not materially deprive paying users of the core commercial functionality purchased during an active billing period, except as reasonably necessary for security, legal compliance, or technical integrity.

4. Eligibility and Authority

You may use the Service only if you are at least eighteen (18) years old and legally capable of entering into a binding contract under applicable law.

The Service is intended for business and professional use. You may not use the Service for personal consumer profiling, personal surveillance, or any non-business purpose inconsistent with these Terms.

If you register on behalf of an organization, you represent and warrant that you are duly authorized to act on behalf of that organization and to bind it to these Terms.

5. Accounts, Registration, and Security

To access certain features of the Service, you must create an Account through an approved registration method, which may include email and password registration or third-party authentication providers such as LinkedIn, Google, or Microsoft.

You agree to provide accurate, current, and complete registration information and to maintain and promptly update such information so that it remains accurate, current, and complete.

You are solely responsible for:

• maintaining the confidentiality of your login credentials;
• all activities that occur under your Account;
• ensuring that access to your Account is limited to authorized persons; and
• promptly notifying Market Intent at security@marketintent.ai of any suspected or actual unauthorized use, compromise, or security incident involving your Account.

We may suspend or require re-verification of any Account where we reasonably believe that account information is inaccurate, incomplete, misleading, compromised, or used in violation of these Terms.

6. Account Roles and Team Accounts

The Service may support different account roles, permission levels, and organizational structures, including individual users, managers, team members, enterprise administrators, and internal administrative roles.

Features, permissions, visibility, data access, and workflow controls may vary by role. You understand and agree that your access to the Service is limited to the permissions associated with your assigned role.

If you are added to a team or organization account:

• the applicable team owner, manager, or administrator may view your name, email address, usage activity, assigned leads or profiles, and other operational information associated with your use of the Service;
• team administrators may assign, reassign, or transfer profiles, records, or responsibilities within the team environment; and
• credits, billing, and resource usage may be controlled at the team or organization level rather than the individual-user level.

We are not responsible for internal disputes between team administrators, managers, and users concerning permissions, assignments, billing allocations, or internal account control, except to the extent required by applicable law.

7. Subscription Plans, Pricing, Credits, and Payment Terms

The Service may be offered through free, paid, credit-based, recurring subscription, annual, enterprise, or custom-priced plans. Applicable pricing, feature access, credit allotments, overage rates, and billing intervals will be presented at checkout, in the Service, in an Order Form, or otherwise in writing by Market Intent.

Unless otherwise expressly stated in an Order Form:

• all fees are stated and payable in U.S. dollars;
• subscription fees are billed in advance on a recurring basis for the selected billing period;
• usage-based purchases, credit purchases, and add-on transactions are billed at the time of purchase or consumption, as applicable;
• all taxes, duties, levies, and similar governmental assessments are your responsibility, excluding taxes based on Market Intent’s net income; and
• we may change pricing or commercial terms prospectively upon reasonable prior notice.

If you provide a payment method, you authorize Market Intent and its payment processors, including Stripe or any successor processor, to charge all applicable fees, renewals, overages, taxes, and other amounts due in connection with your Account.

If any charge is declined, reversed, or unpaid, we may suspend or restrict access to paid features, credits, exports, API access, or the Service in whole or in part until payment is received in full.

8. Credit System, Rollover, and Billing Rules

Where the Service uses Credits, each Credit represents a defined usage entitlement as specified in the Service, checkout flow, or applicable Order Form. The rules governing how Credits are consumed, whether they apply to enrichment, search, export, signals, or other functionality, and whether partial or bundled usage applies, will be determined by the product rules in effect at the time of use.

Unless otherwise expressly stated by Market Intent in writing:

• Credits have no cash value and are non-transferable except as expressly permitted within an authorized team account;
• Credits are not redeemable for cash, refunds, or offsets;
• rollover rules, expiration periods, banking caps, and forfeiture terms are governed by the plan terms presented at purchase or renewal;
• free-tier allocations, promotional credits, trial credits, and bonus credits may be subject to separate restrictions or expiration dates; and
• unused Credits may expire upon plan downgrade, cancellation, account termination, or the end of an applicable validity period.

We reserve the right to correct billing, credit, or usage errors, including the mistaken issuance, duplication, rollover, or depletion of Credits, provided we act in good faith and maintain reasonable records of the correction.

9. Refunds, Cancellation, Renewal, and Suspension for Nonpayment

Except as expressly stated in these Terms, in an Order Form, or as required by applicable law, all fees are non-cancelable and non-refundable.

You may cancel a recurring subscription at any time through the Service or by contacting support@marketintent.ai. Unless otherwise specified, cancellation will take effect at the end of the then-current billing period, and you will retain access to the paid features of your plan through that period.

If you cancel:

• no prorated refund will be issued for any unused portion of the then-current billing period;
• unused Credits may expire at the end of the applicable billing period or pursuant to the plan rules then in effect; and
• continued retention of previously exported data or previously delivered outputs does not entitle you to ongoing Service access, updates, support, or continued hosting of optional features.

We may suspend access to the Service for delinquent payment, failed payment methods, chargebacks, suspected fraud, or abuse of refund or billing processes. We may charge reasonable costs incurred in collecting overdue amounts, including legal fees where permitted by law.

10. Customer Data Responsibilities and Compliance

You may upload, import, connect, transmit, or otherwise provide business contact information, lists, files, prompts, notes, and other content to the Service (“Customer Data”).

By submitting Customer Data, you represent and warrant that:

• you have all necessary rights, permissions, authorizations, and lawful bases to upload, disclose, process, and use the Customer Data in connection with the Service;
• the collection, upload, disclosure, processing, and use of the Customer Data complies with all applicable privacy, data protection, marketing, employment, and communications laws and regulations;
• your Customer Data does not infringe, misappropriate, or otherwise violate the rights of any third party; and
• you will not submit Customer Data that you know, or reasonably should know, was obtained unlawfully or may only be used subject to restrictions incompatible with the Service.

Market Intent does not independently verify the legality, source, or accuracy of Customer Data and acts only as a service provider with respect to user-submitted Customer Data except where we independently create or maintain our own platform data. You remain solely responsible for the legality, content, accuracy, and use of Customer Data uploaded to the Service.

11. Data Sources, Public Information, and Platform Independence

The Service aggregates and organizes information obtained from publicly available sources, including company websites, public registries, corporate filings, government databases, news publications, and publicly accessible professional information.

Market Intent collects and processes such information for the purpose of providing business intelligence, enrichment, and workflow support for lawful B2B use cases.

Market Intent does not access private accounts, circumvent authentication mechanisms, bypass access controls, or intentionally access information that is restricted from public availability when collecting publicly available information.

Market Intent is not affiliated with, endorsed by, or sponsored by any third-party website, platform, or service whose publicly available information may appear within the Service, unless explicitly stated otherwise in writing.

12. Acceptable Use and Restricted Conduct

You agree to use the Service only for lawful business purposes and in compliance with these Terms. You must not, and must not permit any third party to:

• use the Service for any unlawful, fraudulent, deceptive, abusive, harassing, discriminatory, or infringing purpose;
• use the Service for consumer credit, insurance, employment, housing, tenant screening, or any purpose governed by the Fair Credit Reporting Act or similar laws;
• send unlawful unsolicited commercial email or communications in violation of CAN-SPAM, GDPR, ePrivacy rules, state anti-spam laws, or other applicable laws;
• scrape, crawl, harvest, query, or extract data from the Service through automated means except through expressly authorized APIs or integrations;
• reverse engineer, decompile, disassemble, or attempt to discover source code, models, underlying datasets, scoring logic, or non-public system architecture, except to the limited extent such restriction is prohibited by law;
• reproduce, sublicense, resell, lease, transfer, publish, or distribute the Service or Enriched Data as a standalone data product without our prior written consent;
• interfere with, disrupt, degrade, probe, test, or compromise the security, integrity, or performance of the Service;
• introduce malware, malicious code, automated abuse, credential attacks, or other harmful materials into the Service; or
• use the Service in a manner that violates the rights of any person or entity or applicable law.

We may investigate any suspected misuse and may suspend, restrict, or terminate access to the Service for actual or suspected violations of this Section.

13. Email, Outreach, and Marketing Compliance

You are solely responsible for ensuring that any outreach, messaging, campaign activity, or communications conducted using information obtained through the Service comply with all applicable laws governing electronic communications, direct marketing, data protection, and professional conduct.

Such laws may include, without limitation, the CAN-SPAM Act, the General Data Protection Regulation (GDPR), the ePrivacy Directive and implementing laws, state privacy laws, telemarketing rules, and any analogous national or regional regulations.

Market Intent does not send marketing communications on your behalf unless expressly agreed in writing and is not responsible for the legality, content, timing, recipient selection, or outcomes of your outreach activities.

14. Intellectual Property Rights

As between you and Market Intent, Market Intent and its licensors retain all right, title, and interest in and to the Service, including all software, source and object code, designs, interfaces, databases, workflows, content compilations, models, methods, scoring systems, documentation, branding, trademarks, service marks, and all related intellectual property and proprietary rights.

Except for the limited rights expressly granted in these Terms, no rights are granted to you by license, implication, waiver, estoppel, or otherwise. You may not use Market Intent’s name, logos, or marks without our prior written consent.

15. Customer Data License and Ownership

You retain any ownership rights you have in Customer Data. You grant Market Intent a non-exclusive, worldwide, royalty-free license to host, copy, transmit, store, process, modify, display, and use Customer Data solely as reasonably necessary to provide, secure, maintain, improve, support, and enforce the Service and these Terms.

You also grant Market Intent the right to create and use aggregated, de-identified, and anonymized usage and operational data derived from Customer Data and Service usage, provided such data does not identify you or any natural person and is used in compliance with applicable law.

You represent and warrant that you have all rights necessary to grant the license rights described in this Section.

16. Enriched Data, Usage License, and Data Restrictions

Subject to these Terms and payment of all applicable fees, Market Intent grants you a limited, non-exclusive, non-transferable, revocable license to access and use Enriched Data delivered through the Service solely for your internal lawful business purposes during the applicable subscription or usage period.

Unless expressly authorized in writing, you may not:

• resell, sublicense, publish, or redistribute Enriched Data as a standalone dataset, directory, feed, or competing commercial product;
• use Enriched Data to build or train a competing database, matching engine, enrichment service, or similar product;
• use Enriched Data for prohibited consumer-reporting, employment, housing, lending, insurance, or similar regulated decisions; or
• remove proprietary notices, source attributions, technical restrictions, or usage controls associated with Enriched Data.

Market Intent reserves all rights not expressly granted in Enriched Data and related outputs.

17. AI Features, Automated Assistance, and Output Limitations

Certain features of the Service use third-party and/or proprietary artificial intelligence, machine learning, natural language processing, or automated systems to assist users in generating summaries, recommendations, classifications, workflow suggestions, and related outputs.

By using AI Features, you acknowledge and agree that:

• AI-generated output may be incomplete, inaccurate, outdated, biased, or otherwise unsuitable for a particular purpose;
• AI outputs are provided for informational and workflow-support purposes only and do not constitute legal, financial, compliance, or professional advice;
• AI systems assist users but do not make legally binding decisions about individuals without human involvement;
• you are solely responsible for reviewing, validating, and deciding whether and how to use any AI-generated output; and
• your prompts, messages, and related inputs may be processed by third-party AI providers as described in the Privacy Policy and product documentation.

To the maximum extent permitted by law, Market Intent disclaims all warranties regarding AI Features and AI-generated output, including warranties of accuracy, reliability, fitness for a particular purpose, and non-infringement.

18. Data Accuracy, Professional Use, and No Guaranteed Outcomes

Business data changes frequently. Companies change ownership, locations, personnel, email formats, hiring activity, and public-facing information. Accordingly, while Market Intent uses commercially reasonable efforts to organize and deliver useful business intelligence, the Service may contain errors, omissions, stale information, approximations, or incomplete fields.

Without limiting the generality of the foregoing:

• public-record information is dependent on the underlying source systems and publication schedules;
• estimated revenue, employee counts, classifications, intent signals, and similar indicators may be modeled, inferred, or approximated;
• verified email or contact findings may later change or become invalid; and
• AI-generated summaries and descriptions may contain mistakes.

You are solely responsible for independently verifying information before relying on it for material business, legal, financial, employment, compliance, or operational decisions. Market Intent does not guarantee sales results, response rates, conversions, introductions, revenue outcomes, or other business outcomes from use of the Service.

19. API Access and Automated Use Restrictions

Where Market Intent makes APIs, feeds, or integrations available, your use of such features is subject to these Terms, any applicable API documentation, rate limits, authentication requirements, and technical or security controls we establish from time to time.

Except through expressly authorized APIs or integrations, you may not access, query, or extract data from the Service using bots, scrapers, crawlers, scripts, robotic process automation, or other automated means.

We may monitor automated access, set or modify rate limits, revoke credentials, throttle usage, or suspend access where necessary to protect the Service, enforce these Terms, prevent abuse, or comply with law.

20. Third-Party Services, Integrations, and Export Compliance

The Service may interoperate with or rely on third-party services, authentication providers, data providers, hosting platforms, payment processors, AI providers, or integrations. Your use of third-party services may be subject to separate terms and policies imposed by those third parties, and Market Intent is not responsible for the acts, omissions, products, or services of such third parties.

The Service and related technology may be subject to United States export control laws, sanctions laws, and similar regulations. You represent and warrant that you are not located in, under the control of, or ordinarily resident in any country or region subject to comprehensive sanctions, and that you are not a prohibited or restricted party under applicable export or sanctions laws.

You agree not to access, use, export, re-export, or otherwise transfer the Service or related technology in violation of applicable export control or sanctions laws.

21. Service Availability, Maintenance, and Force Majeure

Market Intent will use commercially reasonable efforts to maintain the availability of the Service; however, the Service may be unavailable, delayed, degraded, or interrupted due to maintenance, upgrades, security events, infrastructure failures, third-party outages, internet disruptions, or other events beyond our reasonable control.

Market Intent does not guarantee uninterrupted, error-free, or continuous operation of the Service.

Market Intent will not be liable for any delay, interruption, failure, or nonperformance caused by circumstances beyond its reasonable control, including natural disasters, acts of government, war, terrorism, civil unrest, labor disputes, power failures, telecommunications failures, cyberattacks, supply-chain disruptions, pandemics, or failures of third-party service providers.

22. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE, ENRICHED DATA, AI FEATURES, OUTPUTS, DOCUMENTATION, EXPORTS, AND ALL RELATED FUNCTIONALITY ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

WITHOUT LIMITING THE FOREGOING, MARKET INTENT EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, QUIET ENJOYMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

MARKET INTENT DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY DATA, OUTPUT, OR RESULT WILL BE COMPLETE, ACCURATE, CURRENT, OR SUITABLE FOR YOUR NEEDS.

23. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL MARKET INTENT OR ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, CONTRACTORS, LICENSORS, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, CONTRACTS, GOODWILL, DATA, OR USE, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MARKET INTENT’S AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNTS PAID BY YOU TO MARKET INTENT FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS (US$100).

The limitations in this Section apply regardless of the form of action and regardless of whether any limited remedy fails of its essential purpose, except to the extent prohibited by applicable law.

24. Indemnification

You agree to defend, indemnify, and hold harmless Market Intent, its affiliates, and their respective officers, directors, employees, contractors, licensors, and agents from and against any and all claims, demands, actions, proceedings, investigations, liabilities, damages, judgments, settlements, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or relating to:

• your access to or use of the Service;
• your Customer Data;
• your violation of these Terms;
• your violation of any law, regulation, or third-party right;
• your outreach, communications, or use of Enriched Data; or
• any allegation that Customer Data or your conduct infringes, misappropriates, or otherwise violates the rights of any person or entity.

Market Intent reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate fully with such defense.

25. Termination, Effect of Termination, and Survival

We may suspend, restrict, or terminate your access to the Service, in whole or in part, immediately and without prior notice if: (a) you breach these Terms; (b) payment is overdue; (c) we reasonably suspect fraud, abuse, unlawful conduct, or security risk; (d) required by law; or (e) continued provision of the Service is commercially impracticable or would expose Market Intent to material legal or operational risk.

You may stop using the Service at any time and may cancel your subscription as provided in these Terms or in the Service.

Upon termination or expiration:

• your right to access and use the Service immediately ceases, except to the extent we expressly permit limited post-termination access;
• unused Credits may be forfeited unless otherwise required by law or expressly stated in writing;
• we may delete or deactivate Customer Data and Account information in accordance with our retention practices and Privacy Policy; and
• Sections that by their nature should survive termination will survive, including Sections relating to intellectual property, payment obligations, disclaimers, limitations of liability, indemnification, dispute resolution, and general provisions.

26. Dispute Resolution, Governing Law, Claim Limitation, and General Provisions

These Terms and any dispute arising out of or relating to these Terms or the Service will be governed by the laws of the State of New York, without regard to conflict of laws principles.

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules, and the arbitration will be conducted in New York, New York, unless otherwise required by applicable law. Judgment on the award may be entered in any court of competent jurisdiction.

You and Market Intent each waive any right to a jury trial and any right to participate in a class action, class arbitration, or representative proceeding, except to the extent such waiver is prohibited by law.

Notwithstanding the foregoing, either party may seek temporary, preliminary, or permanent injunctive or equitable relief in a court of competent jurisdiction to protect intellectual property, confidential information, or platform security rights.

Any claim arising out of or relating to the Service or these Terms must be brought within one (1) year after the cause of action arose, or such claim is permanently barred to the fullest extent permitted by law.

These Terms, together with the Privacy Policy and any applicable Order Form, constitute the entire agreement between you and Market Intent regarding the Service and supersede all prior or contemporaneous understandings on that subject matter. If any provision of these Terms is held unenforceable, the remaining provisions will remain in full force and effect. Market Intent’s failure to enforce any provision is not a waiver. You may not assign these Terms without our prior written consent, and we may assign these Terms without restriction in connection with a merger, acquisition, reorganization, or sale of assets. Nothing in these Terms creates any partnership, joint venture, employment, fiduciary, or agency relationship between you and Market Intent.

We may modify these Terms from time to time. Updated Terms will be posted with a revised “Last Updated” date. Your continued use of the Service after the effective date of revised Terms constitutes acceptance of the revised Terms.

Contact

If you have questions regarding these Terms, you may contact us at:

legal@marketintent.ai or support@marketintent.ai

Market Intent, Inc.
3321 Baychester Ave
Bronx, NY 10469